Making a personal injury claim
No-one can predict an accidental injury, so when it happens to you, it's a real shock. It can have a huge impact on your physical health, your mental wellbeing, your finances and your personal relationships. If you've experienced an injury due to an accident that wasn't your fault, it's likely that you'll be able to make a personal injury claim.
We understand how much personal injuries can affect your life, which is why we're here to help you get back on your feet. We'll listen to your experience and offer impartial advice to help you decide how to move forward. Once we've got to grips with your circumstances, we'll let you know if we think you have a successful personal injury claim. If so, it's completely up to you if you'd like to go ahead or not.
What are the different types of personal injury?
What are the different types of personal injury?
We have experience in helping people that have been hurt in a variety of situations, including:
- Road traffic accidents: Including car, motorcycle, cyclist and pedestrian incidents
- Accidents at work: Such as manual handling and repetitive strain injuries
- Accidents in public places: Such as slips, trips and falls
Of course, there's a huge variety of injuries that can happen in an accident that wasn't your fault. We have the knowledge and expertise to help in all sorts of personal injury claims including:
- Back, arms, hands and wrist injuries
- Head and brain injuries
- Fractures
- Whiplash
- Post-traumatic stress disorder
- Carpal tunnel claims
- Carbon monoxide poisoning
- Hearing loss
- Amputation
- Burn injuries
- Fatal or life-changing injuries
- Mental or psychological trauma
If you don't see your injury here, don't worry - we may still be able to help you. Please get in touch with us on or request a call back and we'll let you know if you're eligible to make a claim.
Am I entitled to make a personal injury claim?
Am I entitled to make a personal injury claim?
Were you injured in an accident that wasn't your fault? If the answer is yes, then it's likely you'll be able to make a personal injury claim. It's important to know that your injury/accident must have been caused by somebody else's actions or inactions and generally speaking must have happened within the last three years. So if you're getting close to the end of this period, we advise you to get in touch with us as soon as possible while we still have time to help you.
If you're unsure whether you can make a claim, please don't hesitate to get in touch with us on . We'll talk through what happened and let you know whether we think you might have a claim. If so, there's absolutely no pressure to go ahead - the decision is yours.
Law firms are rightly held to the highest standards of professional conduct in everything they do. That includes customer service. People starting a personal injury claim after an accident can often feel vulnerable and stressed by their experience - as well as being in pain. A key part of our job is to make the claims process as compassionate, efficient and unobtrusive as possible while our customers concentrate on recovery.
Kelly Affronti
Legal & Compliance Manager, National Accident LawCan personal injury claims be made on behalf of someone else?
Can personal injury claims be made on behalf of someone else?
Absolutely. If your loved one has been injured in an accident that wasn't their fault, you may be able to make a claim on their behalf. For example, some accidents can cause serious head and/or brain injuries which impair that person's mental capacity and their ability to make their own decisions. In which case, you may be able to make a personal injury claim on their behalf.
Also, if you are the parent or legal guardian of a child under the age of 18 who suffered in an accident that wasn't their fault, you can claim for them any time until their 18th birthday. After this date, they have three years to make their own injury claim, up to their 21st birthday.
Sadly, some accidents can be fatal. While we can't take away what has happened, we may be able to help you get the financial support you need at such a difficult time. Family members may be able to claim compensation known as “loss of society” for the loss of their loved one, and/or “loss of support” which covers financial assistance lost due to their passing.
There may be other circumstances that require you to claim on behalf of a loved one. If you're unsure, get in touch with us on and we'll be happy to give you some advice.
How much compensation will I be entitled to?
How much compensation will I be entitled to?
As all personal injury compensation claims are different, there is no set amount you will receive if your case is successful. It depends on your injury, its severity and the impact your accident has had on your life. To calculate personal injury claims payouts, our specialist lawyers will consider the following:
- General damages: These establish the seriousness of your injuries and the impact they've had on your life.
- Special damages: These look at how your accident has affected you financially, for instance if you've lost income as a result, and if any costs have been incurred for home adaptations or other support.
If you'd like a rough idea of how much compensation you could receive, below are some examples of personal injury categories and the range of general damages provided by law. The guidelines are set by the Judicial College, part of the Ministry of Justice. Remember, this is a guide and your solicitor will discuss the amount of compensation you will be entitled to during the personal injury claim settlement process.
Injury | Guide amount |
Head injury | £1,760 - £322,060 |
Facial injury | £1,360 - £322,060 |
Mild tinnitus to total deafness | £10,040 - £87,410 |
Whiplash | £300 - £6,290 (with recovery in 1-2 years) |
Moderate shoulder injury | £6,290 - £10,180 |
Back injury causing permanent symptoms | £9,970 - £22,130 |
Hip or pelvis injury | £3,150 - £104,370 |
Fractured forearm | £5,280 - £15,300 |
Wrist injury | £2,810 - £47,720 |
Hernia | £2,710 - £19,260 |
Ankle injury | £10,960 - £55,560 |
Post-Traumatic Stress Discorder | £3,150 - £80,250 |
How do I make a personal injury claim?
How do I make a personal injury claim?
We understand that you've been through a traumatic experience, which is why we aim to make the personal injury claims process as simple and stress-free as we can. All you need to do is give us a call on , request a call back or start your claim online. We'll chat through what happened at your own pace and let you know if we think you could make a claim. Then it's your decision if you'd like to go ahead or not - no pressure.
Is there a personal injury claim time limit?
Is there a personal injury claim time limit?
Yes, there is a personal injury claim time limit. Typically, injury claims must be made within three years of the accident or injury. However, there are some exceptions to this rule - for instance if you suffered a serious brain injury that impaired your mental capacity and meant you were unable to claim, you may have longer to start your case. Also, if you were under the age of 18 when the accident happened and your parents didn't make a claim for you, you have until your 21st birthday to claim.
Can I make a personal injury claim on a no win no fee basis?
Can I make a personal injury claim on a no win no fee basis?
Absolutely. The majority of our personal injury claims are made on a no win no fee basis - which means that there are no upfront costs to pay. If your claim is unsuccessful, you won't have to pay anything at all providing you have the appropriate insurance in place.
If you win your claim, your solicitor will typically make the following deductions from the compensation you are awarded:
- A ‘success fee' for winning the claim.
- The other side will usually be required to make a payment towards your legal costs - and expenses but any shortfall may also be deducted from your compensation.
- The cost of the premium for any legal protection insurance you may have needed to ensure your claim is risk-free.
This can give you peace of mind as there are no financial risks to worry about, as long as you have the right insurance in place. If you don't have insurance just yet, we can organise it for you.
Frequently asked questions...
In cases where the injured person was under 18 years of age when the accident or incident occurred, the three-year period expires on their 21st birthday.
If you don't issue your claim within those time limits, you won't usually be able to proceed. This is called being 'time-barred'. Extensions to the time limits are only available in exceptional circumstances and we can talk you though these if they're relevant to your claim.
If you have been unfortunate enough to endure another personal injury, you could be eligible to make a new claim for compensation for your new injury. However, you cannot claim for the same injury twice.
When submitting your compensation claim, your personal injury solicitor will assess all areas of your life that have been affected by your injury. Our team will take into account:
- The seriousness of your workplace injury and how it's affected your life in the short and long term
- The financial impact, especially if you've lost income or been forced to take time off work
- The impact on your mental health
- Any changes to your home and social life
Our personal injury solicitors are dedicated to getting you the compensation you deserve. If your claim is successful, your settlement award could cover present and future loss of earnings, medical costs, adaptations to your lifestyle and more.
For more information about what your compensation could cover, contact our team today.
If you think you may be eligible to make a personal injury claim, get in touch today on or request a call back and we'll help you get the compensation you deserve. You also have the ability to start your claim online today.