We're here to help you make your beauty treatment compensation claim
You rightly expect a professional service and treatment from beauty salons, but unfortunately injuries can occur. In some instances, this is due to a lack of regulations allowing UK beauty practitioners to perform procedures without the proper training or experience.
Receiving an injury as a result of negligent care can cause you a significant amount of physical and psychological suffering. Here at National Accident Helpline, we understand this - and that's why we're here to help you to make a beauty treatment compensation claim
To find out more about how we could help, give us a call on or request a call back from one of our friendly specialists.
Laws and regulations in the beauty treatment industry
Beauty treatment practitioners have a duty of care to their customers and clients, meaning they must take adequate precautions to ensure that your treatment doesn't harm you. There are a number of laws that illustrate this, including:
- The Health and Safety at Work Act 1974, which states that workplaces, including salons, must protect clients from risk
- The Cosmetic Products (Safety) Regulations 2004, which requires salons to only use safe and fully tested products on their clients
- The Sales of Goods and Services Act 1982, which establishes that salons have a duty to protect customers from injury or damages
Despite this, the UK beauty industry is known for being poorly regulated. Beauty treatment practitioners aren't required to be qualified specialists in order to perform non-surgical cosmetic treatments. This means that many practitioners may not have the skills needed to perform treatments safely and may also use poor judgement when choosing products to use in their salons.
Due to this poor regulation, beauty treatments come with a risk of injury at the hands of someone who isn't qualified. If you have suffered an injury during treatment in a beauty salon, you may be able to claim compensation for suffering that you experienced.
What is beauty treatment negligence?
Beauty salons have a responsibility to keep you safe from injury. If they fail to take adequate precautions to protect you from harm during treatment, then the treatment was negligent.
There are many ways in which a beauty salon practitioner could have acted negligently during your treatment. Some circumstances that could lead to a beauty treatment negligence claim include:
- Working in unhygienic conditions
- Not explaining the procedure to you
- Not warning you about potential side-effects
- Not conducting chemical patch tests to check for allergies
- Using unsuitable, faulty or damaged equipment or products
- Using procedures that didn't follow industry best practices during your treatment
- If the procedure was performed by someone who wasn't adequately trained
If you believe that you've received substandard beauty treatment that has caused you suffering, the best course of action is to contact specialists who can tell you if you have a claim.
Am I eligible to make a beauty treatment claim?
To be eligible to make a beauty treatment negligence claim, you need to be able to show that:
- The beauty treatment practitioner owed you a duty of care
- They were negligent in the way in which they treated you
- You have suffered physically or psychologically as a result of their negligence
If this is true for you, then you could be eligible to make a salon compensation claim. Consider speaking with our team of experts. After listening to what happened to you, they will be able to tell you if they think that you have a claim.
Common beauty treatment injury claims
Each beauty treatment negligence claim is unique. There's a wide variety of beauty treatments on offer at beauty salons and, because of this, there are many different ways in which injuries can occur. Some common injuries that result in claims include:
- Cuts and scars
- Injuries caused by lip fillers
- Scalp or hair damage from dyeing
- Eye injuries from eyelash treatments
- Fungal infections caused by poor hygiene
- Damage to nail beds from excessive filing
- Allergic reactions from semi-permanent makeup
- Burns or blisters from waxing, laser treatment and chemicals
How much compensation could my beauty negligence claim be worth?
If you make a beauty treatment negligence claim and are successful, the compensation that you receive will be calculated to help you to return to the physical, mental and financial position in which you were before the negligent treatment took place.
Compensation is split into two categories:
- Special damages -Based on the monetary losses caused by the injury, including medical expenses, loss of earnings and travel costs.
- General damages - Based on the physical and psychological suffering caused by the injury.
Recommendations on compensation for general damages is outlined in the Judicial College Guidelines. Our specialists will use this when calculating how much your claim could be worth.
Each case is unique, which makes it difficult to say exactly how much your claim could be worth without knowing more about what happened to you. Your specialist solicitor will assess how your injury has affected you and do everything that they can to help you to get the compensation that you deserve.
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What evidence do I need to support my beauty injury claim?
The quantity and quality of evidence that you can provide is an important factor in your beauty treatment claim's success. The following information will help to strengthen your claim:
- The date and time at which you visited the salon
- A copy of the accident report in the salon's accident report book
- Photographic evidence of your injury such as before-and-after photos
- Receipt of purchase, the appointment card and any email, letters or other correspondence from the salon regarding your treatment
- A detailed account of your experience, including what happened before, during and after the treatment
- The name and details of the practitioner who performed the procedure and any witnesses who were present
- Medical records and information from the GP, minor injuries unit or hospital that treated your injury
- Reports of any ongoing costs resulting from the treatment, such as medical costs, travel expenses and loss of earnings
We recommend that you start your salon injury claim as soon as possible, while your memory and the evidence of the injury are still fresh and you can recall as many details of the experience as you can.
Frequently asked questions...
In most circumstances for adults who were 18 years old or over at the time, it's essential that proceedings are issued within three years of the accident or incident date. In cases where the injured person was under 18 years of age when the accident or incident occurred, the three-year period expires on their 21st birthday.
If you don't issue your claim within those time limits, you won't usually be able to proceed. This is called being 'time-barred'. Extensions to the time limits are only available in exceptional circumstances and we can talk you through these if they're relevant to your claim.
It's easy to start a claim with National Accident Law. Simply contact our team to discuss your case. We'll talk through the details of your injury, accident and recovery. We will get a full understanding of your case and the impact it has had on your life.
Our team of personal injury specialists will then assess whether you have a claim and advise you on what to do next. Don't worry, we will never pressure you to make a claim. The choice is entirely up to you.
Our expert Team of litigators and personal injury solicitors will answer any further questions you might have and help you to start your claim. They can also provide you with more information about our no win no fee agreement.
In cases where the injured person was under 18 years of age when the accident or incident occurred, the three-year period expires on their 21st birthday.
If you don't issue your claim within those time limits, you won't usually be able to proceed. This is called being 'time-barred'. Extensions to the time limits are only available in exceptional circumstances and we can talk you though these if they're relevant to your claim.
Meet the team
John Kushnick
Statutory Director of National Accident Law
With extensive personal injury legal and senior management experience, John oversees the optimisation of the customer journey - from the start of a claim through to final settlement.
View profileMeet the teamDoes a waiver stop me from seeking compensation from a beauty salon?
Waivers, consent forms and indemnities are formal ways of explaining the treatment that you receive and the associated risks. When you sign one, you agree that you've been made aware of this information. Signing these documents doesn't mean that you lose your right to make a compensation claim if you receive negligent beauty treatment.
Speak to our beauty treatment claim experts
If you've received an injury from a subpar beauty treatment, we understand how much suffering and distress it can cause. We're here to help you to seek compensation, so that you can get back the way that life was before your injury.
When you're ready to talk to someone about how your injury has affected you, get in touch with us for free and impartial advice. Simply call one of our advisors on , request a call back, or start your claim online.